Privacy Policy

Effective Date: January 15, 2025

At WaveAppSoft, we understand that managing your budget surplus requires trust. When you're working toward financial stability, the last thing you should worry about is how your personal information gets handled.

This policy explains exactly what data we collect, why we need it, and how we protect it. We've written this in plain English because complicated legal jargon shouldn't hide important information about your privacy.

Information We Collect

We collect information that helps us provide better budget management tools and educational resources. Here's what we gather and why:

Account Information

Name, email address, phone number, and billing details when you sign up for our services.

Financial Data

Budget information, spending patterns, and financial goals you choose to share with our platform.

Usage Analytics

How you navigate our website and which features help you most with surplus management.

Communication Records

Messages you send through our contact forms or customer support channels.

We never collect more information than necessary to provide our services. Your financial data remains encrypted and is only used to generate insights for your personal budget management.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with our budget surplus management tools:

Providing personalized budget recommendations based on your financial goals and spending patterns
Sending educational content about surplus management strategies relevant to the Thailand market
Improving our software features based on how users interact with different tools
Responding to your questions and providing customer support
Ensuring account security and preventing unauthorized access
Complying with financial regulations and legal requirements in Thailand

We don't sell your data to third parties or use it for advertising purposes outside our own educational content about budget management.

Data Sharing and Third Parties

We work with carefully selected partners to deliver our services, but we never compromise on your privacy:

Service Providers

We share limited data with cloud hosting providers, payment processors, and email service providers. These partners can only use your information to provide services on our behalf and must follow strict confidentiality agreements.

Your financial data stays within our secure systems and isn't shared with external analytics companies or marketing platforms. We may share anonymized, aggregated data for research purposes, but this never includes personally identifiable information.

If required by Thai law enforcement or regulatory authorities, we may disclose information as legally mandated. We'll notify you of such requests unless prohibited by law.

Your Rights and Control

Under Thailand's Personal Data Protection Act and international privacy standards, you have several important rights:

Access your personal data and receive a copy of all information we hold about you
Correct any inaccurate or incomplete information in your account
Delete your account and associated data, with some exceptions for legal compliance
Restrict how we process your data in certain circumstances
Object to specific uses of your information, particularly for marketing purposes
Receive your data in a portable format to transfer to another service

To exercise these rights, contact us at help@waveappsoft.com with your specific request. We'll respond within 30 days and guide you through the process.

Account Settings

You can modify most privacy preferences directly in your account dashboard. Update your communication preferences, adjust data sharing settings, or download your information anytime.

Data Security and Protection

Protecting your financial information requires robust security measures. Here's how we safeguard your data:

AES-256 encryption for all data stored on our servers
SSL/TLS encryption for all data transmitted between your device and our servers
Multi-factor authentication options for account access
Regular security audits and penetration testing
Staff access controls with role-based permissions
Automated backup systems with encrypted storage

Our servers are hosted in secure facilities that meet international compliance standards. We monitor for suspicious activity 24/7 and have incident response procedures ready if any security issues arise.

While we implement strong security measures, no system is completely immune to threats. We encourage users to choose strong passwords and enable two-factor authentication for additional protection.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations:

Active account data is retained while your account remains open
Financial records are kept for 7 years to comply with Thai accounting regulations
Communication records are deleted after 3 years unless needed for ongoing support
Analytics data is anonymized after 2 years and may be retained for research
Backup data is automatically purged according to our retention schedule

When you request account deletion, we remove your personal information within 90 days, except where legal requirements mandate longer retention. We'll confirm completion of the deletion process via email.

International Data Transfers

Our primary data processing occurs within Thailand, but some information may be transferred internationally for specific services:

Cloud Infrastructure

We use cloud providers with data centers in Singapore and Japan for backup and disaster recovery purposes. These transfers are protected by adequacy decisions and standard contractual clauses.

Any international transfers comply with Thailand's PDPA requirements and include appropriate safeguards to protect your information. We ensure that foreign processors maintain equivalent privacy protections.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices.

When we make significant changes, we'll notify you via email and display a prominent notice in your account dashboard. Minor updates will be posted on this page with an updated effective date.

We encourage you to review this policy regularly, especially if you use our services frequently. Your continued use of our platform after policy changes indicates acceptance of the updated terms.

Privacy Questions and Concerns

Have questions about your privacy or need help exercising your data rights? We're here to help.

Email: help@waveappsoft.com

Phone: +66 76 523 128

Address: 111 Suwannabhumi Canal Road, Bang Pla, Bang Phli District, Samut Prakan 10540, Thailand

Our privacy team typically responds to inquiries within 48 hours during business days.